1. Introduction

Welcome to TrustCheck AI ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service") in compliance with mobile app store requirements.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for the Service, express interest in obtaining information about us or our products, or otherwise contact us. The personal information we collect may include:

• Name
• Email address
• Phone number (optional)
• Account credentials

2.2 Content Analysis Data

When you use our scam detection features, we may collect and process:

• Text messages you submit for analysis
• URLs and links you submit for verification
• Images you upload for scam detection

This information is used solely for the purpose of analyzing potential scams and providing you with results. We do not use this data for any other purpose without your explicit consent.

2.3 External API Usage and Data Processing

TrustCheck AI utilizes external non-US sanctioned APIs for content analysis. Regarding our data handling:

• We do not store user-submitted content on our servers beyond the time necessary to provide analysis results
• We do not retain persistent copies of user-submitted content
• Content submitted for analysis is processed transiently for the sole purpose of providing requested analysis
• We transmit data securely to external service providers
• We use best endeavours to select service providers with appropriate privacy and security practices

Note: Third-party API providers operate under their own privacy policies and data handling practices.

2.4 Device Identification for Usage Tracking

To enforce our fair usage policy and prevent abuse of our free service tier, we collect and process device identification information in compliance with mobile app store privacy requirements:

• Unique device identifiers (such as iOS Identifier for Vendor or Android ID)
• Device-specific information used to track usage limits
• Scan count data associated with your device

This information is used exclusively to:

• Track the number of free scans used per device (maximum 4 free scans)
• Prevent circumvention of usage limits
• Ensure fair access to our free service tier for all users
• Transition users to our premium subscription model ($3.99/month for 300 scans per month)

Device identifiers are processed in a privacy-preserving manner and are not used to track you across other applications or websites.

2.5 Database Storage and Scan Tracking

We use third-party database services to store and manage usage tracking information:

• Device-based scan counts for free tier users
• Monthly subscription usage for premium users
• Billing cycle information for subscription management
• User preferences and settings

Access to stored data is strictly limited to authorized personnel for service operation and support.

2.6 Usage Information

We automatically collect certain information about your device and how you interact with our Service, including:

• Device information (model, operating system)
• IP address
• App usage statistics
• Crash reports
• Performance data
• Diagnostic information

3. Mobile App Store Compliance

As required by mobile app stores, we disclose the following regarding data collection:

• We do not collect data to track you across apps and websites owned by other companies
• Any third-party code in our app that collects data is disclosed in this privacy policy
• We only collect data necessary to provide the functionality of our service
• All data collection complies with applicable children's privacy laws
• We comply with App Tracking Transparency framework requirements
• We comply with mobile app store data safety requirements
• We do not sell personal information to third parties
• We do not use personal information for advertising without explicit consent

4. AI Technology and Data Processing

TrustCheck AI uses artificial intelligence technology to analyze content for potential scams, phishing attempts, and deepfakes. We are committed to using non-US sanctioned AI providers for content analysis.

We may change our AI technology providers from time to time to improve our service quality, while maintaining our commitment to non-sanctioned providers.

5. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and analyze content for scam detection
• Track usage limits and enforce fair use policies
• Manage subscription billing and access controls
• Prevent abuse and circumvention of service limits
• Communicate with you about our Service
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations
• Enforce our terms, conditions, and policies

6. Legal Basis for Processing (Global Privacy Regulations)

We process your personal information in accordance with applicable privacy laws worldwide. Our privacy practices comply with global privacy regulations, including:

• European Union: General Data Protection Regulation (GDPR)
• United Kingdom: UK GDPR and Data Protection Act
• United States: California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other state privacy laws
• Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)
• Australia: Privacy Act 1988 and Australian Privacy Principles (APPs)
• Brazil: General Data Protection Law (LGPD)
• Japan: Act on the Protection of Personal Information (APPI)
• Singapore: Personal Data Protection Act (PDPA)
• South Africa: Protection of Personal Information Act (POPIA)
• New Zealand: Privacy Act 2020

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Usage tracking information is retained as follows:

• Device-based scan counts: Retained to prevent circumvention of free usage limits
• Subscription usage data: Retained for the duration of your subscription plus 3 years for billing purposes
• Monthly usage cycles: Reset automatically at the beginning of each billing period for premium subscribers

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to maintain certain information for legal, security, or fraud prevention purposes.

8. Data Sharing and Disclosure

We may share your information in the following situations:

• With service providers who perform services on our behalf, such as hosting providers, analytics providers, customer support services, and database management services
• To comply with applicable laws, regulations, legal processes, or governmental requests
• To protect our rights, privacy, safety, or property, and/or that of our users or others
• In connection with a business transaction such as a merger, acquisition, or sale of assets

We do not sell your personal information to third parties. We do not use your data for advertising purposes unless you explicitly opt-in to such use.

9. Your Privacy Rights

9.1 Global Rights

Regardless of your location, we provide the following rights to all users:

• Right to access the personal information we have about you
• Right to request correction of inaccurate information
• Right to request deletion of your information
• Right to opt-out of certain data sharing
• Right to withdraw consent

9.2 United States

If you are a resident of the United States, you may have specific rights depending on your state of residence:

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10. Children's Privacy

Our Service is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We implement appropriate safeguards to ensure that your information receives an adequate level of protection.

12. Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Analytics and Tracking Technologies

We may use analytics services and tracking technologies to collect and store information about how our Service is used. These technologies may include:

• Mobile device identifiers
• Analytics tools that help us understand how users interact with our Service
• Crash reporting tools that help us improve app stability

We use this information to maintain and improve our Service. This information is anonymized where possible and is not used to personally identify you.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide a more prominent notice, which may include an in-app notification or email.

16. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Troxo Pty Ltd
Email: hello@trustcheckai.app
Address: 20 Bond Street, Sydney NSW 2000
Data Protection Officer: hello@trustcheckai.app

17. App Store Compliance

This Privacy Policy complies with the requirements of mobile app stores and other app distribution platforms. We are committed to maintaining compliance with all applicable platform policies and guidelines.

If you are an app store provider and have any issues with this Privacy Policy, please notify us immediately using the contact details provided above so that we may address your concerns promptly.

© 2025 Troxo Pty Ltd T/as TrustCheck AI. All rights reserved.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and TrustCheck AI operated by Troxo Pty Ltd ("we," "our," or "us") governing your access to and use of the TrustCheck AI application, website, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS.

2. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by posting the updated Terms on the Service, sending you an email notification, or providing an in-app notification, and updating the "Last Updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

If you do not agree to the modified terms, you should discontinue your use of the Service.

3. Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use, and disclose information about you. By using the Service, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy, which is incorporated by reference into these Terms.

4. Eligibility

You must be at least 13 years old (or the minimum legal age required in your country to use the Service) to use the Service. By using the Service, you represent and warrant that:

• You are at least 13 years old (or the minimum legal age in your jurisdiction)
• You have the legal capacity to enter into these Terms
• You are not barred from using the Service under applicable law
• You will comply with these Terms and all applicable laws and regulations

If you are using the Service on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" will refer to that entity.

5. Account Registration and Security

To use certain features of the Service, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for:

• Safeguarding your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account or any other breach of security

We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with these Terms or if we suspect unauthorized or fraudulent use of your account.

6. Service Usage and Subscription Plans

Our Service operates on a freemium model with usage limitations designed to ensure fair access for all users and compliance with mobile app store requirements.

6.1 Free Service Usage

Each device is entitled to 4 free scans of our scam detection service. These free scans are provided on a per-device basis and are not transferable between devices. Once you have used your 4 free scans, you will need to subscribe to continue using the Service.

6.2 Premium Subscription

Our premium subscription provides access to 300 scans per monthly billing cycle for $3.99 USD per month (or equivalent in local currency). Premium subscribers also gain access to additional features and priority support.

Subscription features include:

• 300 scans per monthly billing cycle
• Access to all scan types (text, image, URL, deepfake detection)
• Scan history and reporting
• Premium features and updates

6.3 Mobile App Store Subscription Terms

For subscriptions purchased through supported app stores:

• Payment will be charged to your app store account at confirmation of purchase
• Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period
• Your account will be charged for renewal within 24 hours prior to the end of the current period
• You can manage and cancel your subscriptions through your device's app store subscription settings
• These Terms are between you and TrustCheck AI, not the app store platform
• The app store platform is not responsible for the Service or its content
• The app store platform has no warranty obligations with respect to the Service

6.4 Payment Processing

All payments are processed through third-party payment processors, including mobile app store platforms. We do not store your payment information. Your use of these payment services is subject to their respective terms and conditions.

6.5 Price Changes

We reserve the right to change our subscription fees at any time. If we change our fees, we will provide notice of the change on the Service or by email at least 30 days before the change takes effect. Your continued use of the Service after the fee change becomes effective constitutes your agreement to pay the updated fee amount.

6.6 Usage Limits and Fair Use

Our usage limits are designed to ensure fair access to our Service for all users. Scan limits reset at the beginning of each monthly billing cycle for premium subscribers. Attempts to circumvent usage limits, including but not limited to creating multiple accounts or using multiple devices to exceed free scan allocations, may result in account suspension or termination.

7. Cancellation Policy

You may cancel your subscription at any time through your device's app store subscription settings or by contacting our customer support team.

When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing period
• No partial refunds are provided for unused portions of the current billing period
• You will continue to have access to premium features until the end of your current billing period

After cancellation, your account will revert to the free version with limited features when your current subscription period ends.

8. Refund Policy

For purchases made through mobile app stores, refunds are handled by the respective app store platform according to their refund policies. Please contact your app store platform directly for refund requests for purchases made through their systems.

We offer direct refunds only in the following circumstances:

• The Service is completely non-functional and we are unable to resolve the issue within a reasonable timeframe
• You were charged multiple times for the same subscription period
• Technical errors in our billing system

To request a refund from us directly, please contact our customer support team with details of your issue. Refund requests must be submitted within 14 days of the charge date.

9. User Content

The Service allows you to submit content for analysis, such as text messages, links, and images ("User Content"). You retain all rights in your User Content, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such User Content for the purpose of providing and improving the Service.

You represent and warrant that:

• You own or have the necessary rights to submit your User Content
• Your User Content does not violate the rights of any third party or any applicable law
• Your User Content does not contain any material that is defamatory, obscene, unlawful, threatening, abusive, or otherwise objectionable
• Your User Content does not contain any viruses, malware, or other harmful code

10. Content Policy and Prohibited Content

Our Service strictly prohibits the submission, sharing, or analysis of the following types of content in accordance with mobile app store policies:

• Nudity or sexually explicit content
• Graphic violence or gore
• Child exploitation or abuse
• Illegal activities or content that promotes illegal activities
• Extreme hate speech or incitement to violence
• Content that violates mobile app store review guidelines
• Content that violates app store developer program policies

We employ automated content moderation systems to detect and block prohibited content. If you attempt to submit content that violates this policy, your submission may be blocked and your account may be subject to suspension or termination.

11. Mobile App Store Terms

If you download the Service from a mobile app store:

• These Terms are between you and TrustCheck AI, not the app store platform
• The app store platform is not responsible for the Service or its content
• The app store platform has no warranty obligations with respect to the Service
• The app store platform is not responsible for addressing any claims relating to the Service
• Your app store platform's terms of service also apply to your use of the Service
• You must comply with applicable app store developer program policies

12. Prohibited Conduct

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable law
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Circumvent any technological measures implemented to protect the Service
• Use the Service to transmit malware, viruses, or other harmful code
• Engage in any activity that could disable, overburden, or impair the Service
• Use any robot, spider, crawler, scraper, or other automated means to access the Service
• Attempt to circumvent usage limits through multiple accounts, devices, or other means
• Violate mobile app store review guidelines or developer program policies

13. Intellectual Property Rights

The Service and its content, features, and functionality are owned by TrustCheck AI and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WHILE WE STRIVE TO PROVIDE ACCURATE ANALYSIS OF TEXT MESSAGES, IMAGES, SCREENSHOTS, WEBSITE LINKS, DEEPFAKE DETECTION, AND OTHER DIGITAL CONTENT, WE CANNOT GUARANTEE THAT ALL SCAMS, PHISHING ATTEMPTS, MALICIOUS LINKS, AI-GENERATED IMAGES, OR OTHER FRAUDULENT CONTENT WILL BE DETECTED OR THAT ALL LEGITIMATE CONTENT WILL BE CORRECTLY IDENTIFIED AS SAFE OR AS A SCAM. THE SERVICE IS INTENDED AS A TOOL TO ASSIST YOU IN EVALUATING DIGITAL CONTENT, BUT YOU SHOULD ALWAYS EXERCISE YOUR OWN JUDGMENT AND VERIFY INFORMATION INDEPENDENTLY BEFORE TAKING ANY ACTION BASED ON OUR ANALYSIS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TRUSTCHECK AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law provisions.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Troxo Pty Ltd
Email: hello@trustcheckai.app

18. Mobile App Store Compliance

These Terms of Service comply with the requirements of mobile app stores and other app distribution platforms. We are committed to maintaining compliance with all applicable platform policies and guidelines.

If you are an app store provider and have any issues with these Terms of Service, please notify us immediately using the contact details provided above so that we may address your concerns promptly.

© 2025 Troxo Pty Ltd T/as TrustCheck AI. All rights reserved.